Privacy Policy.

We are committed to protecting your privacy and respecting your personal information. This policy explains how we collect, use, and disclose your personal information when you interact with us as a customer.

What Information Do We Collect?
We collect the following information from you when you sign up for our agency services or contact us:
1) your name
2) your address
3) your email
4) your direct debit details (optional)
We do not collect any sensitive information, date of birth or health information.

Why Do We Collect Your Information?
We collect your information for the following purposes:
1) to provide you with our utility agency billing services on behalf of our clients, and to communicate with you about them.
2) to process your payments and invoices, and to manage your account.
3) to comply with our legal obligations, and to protect our rights and interests

How Do We Protect Your Information?
We take reasonable steps to protect your information from unauthorised access, use, modification, or disclosure. We use encryption, firewalls, and other security measures to safeguard your information. We also limit the access to your information to our employees who need it to perform their duties.

How Long Do We Keep Your Information?
We keep your information for as long as necessary to fulfil the purposes for which we collected it, or as required by law. We will delete or anonymise your information when it is no longer needed, or upon your request.

How Do We Share Your Information?
We do not sell, rent, or trade your information to any third parties, except as described in this policy. We may share your information with our regulators, law enforcement, or other authorities, when we are required or permitted by law, or when we need to protect our rights and interests. We require all third parties to respect your privacy and to comply with applicable laws and regulations.

What Are Your Rights?
You have the right to:
1) access your information, and request a copy of it.
2) correct your information, and update it if it is inaccurate or incomplete.
3) delete your information, and request us to erase it from our systems.
4) restrict your information, and limit how we use or share it.
5) object to your information, and stop us from using or sharing it for certain purposes.
6) withdraw your consent, and revoke any permission you gave us to use or share your information.

To exercise any of these rights, or to make a complaint or inquiry, please contact us at support@utilibill.co.nz. We will respond to your request as soon as possible, and in any case, within 30 days.

How Do We Update This Policy?
We may update this policy from time to time to reflect changes in our practices, technologies, or laws. We will notify you of any material changes by posting the updated policy on our website, or by sending you an email. Your continued use of our products and services after the update constitutes your acceptance of the revised policy.

This policy was last updated on the 01 October 2024.